Returns

Due to the custom nature of our products, all sales are final. If there is an issue, please contact me within 24 hours.

Local Delivery/Pickup

We offer convenient local delivery and pickup options for our custom cakes + cookies. Local delivery is available within 20 miles miles of 32246 for an additional fee. Pickup is available, and we'll coordinate a time that works best for you. All orders will be packaged with care to ensure they arrive in perfect condition.

Shipping

At The Event Kitchen, we take great care in preparing and packaging your custom cakes, cookies, and event products to ensure they arrive in perfect condition. Below are the details of our shipping process and policy:

Processing Time
-All orders are custom-made and will be processed after your order is placed and payment is received.
-You will receive a notification once your order has shipped, along with tracking information.

Shipping Methods
We ship via UPS to ensure timely and reliable delivery. Available shipping methods may vary based on your location, and shipping costs will be calculated at checkout.

Delivery Time
Shipping times may vary depending on your location and the selected shipping method. Please note that we cannot guarantee delivery dates once your package has been handed over to UPS. Estimated delivery times are provided by UPS and may be affected by holidays, weather, or other unforeseen circumstances.

Liability
Once your order has been handed over to UPS and tracking information has been provided, The Event Kitchen is no longer liable for any loss, damage, or delays during shipping. Any issues that arise during shipping should be handled directly with UPS using the tracking information provided.

Lost or Damaged Packages
If your package is lost or damaged in transit, please contact UPS directly to file a claim. While we do our best to ensure safe delivery, The Event Kitchen is not responsible for any damage or loss that occurs once the package has been transferred to UPS.

Shipping Address
Please ensure your shipping address is accurate before placing your order. The Event Kitchen is not responsible for packages that are lost or delayed due to incorrect or incomplete addresses provided by the customer.

Contact Information
If you have any questions about your order or shipping process, feel free to reach out to us at:

Email: contact@theeventkitchen.co
Phone: 904-372-8076